What should I do if something fails?

TROUBLESHOOTING

CogniFit’s software is based on patented technology. The platform is completely online, which makes it simple to use and easy to improve. 

However, there is a possibility of running into issues as you use CogniFit. If you have any problems when taking an assessment or completing your daily brain training session, see the following suggestions: 

  1.  Consult the System requirementsIt’s possible that the device that you’re using isn’t compatible with CogniFit.
  2. Clear the cache on your web browser. Clearing the cache will be different on each web browser. Click here for Mac. Click here for Windows
  3. Reload the page. After reloading, you should be able to pick up where you left off.
  4. Try to use Google Chrome, as it has the plug-ins built in and may cause fewer problems.

Finally, please send the support team a detailed description of the problem you’re having and a screenshot of the issue to support@cognifit.com